سياسة الاستبدال والإسترجاع

Return and Exchange Policy In Mazbayn Store, we are committed to customer satisfaction and providing a comfortable and secure shopping experience. For this reason, we have established a return and exchange policy that ensures a balance between the rights of the customer and the rights of the store. First: Customer Rights The customer has the right to exchange or return within 7 days from the date of receiving the product. The customer can request a return or exchange of the product for free in the following cases: If the product arrived damaged or with a manufacturing defect. If a different product was delivered than the order. Second: Store Rights The store is not obligated to accept returns or exchanges in the following cases: If the product was damaged after receipt and use. Products that were manufactured upon request or with special specifications. The customer bears the shipping costs when requesting a return or exchange for personal reasons (such as no longer wanting the product or changing their mind). The returned product will be inspected by our team to verify its condition before approving the return or sending a replacement product. If the return is accepted, the amount will be refunded to the customer via the same method used during the payment process. The duration for the amount to reach the customer is determined by the payment method used and not the store. Important notes: Please contact us before shipping any product for exchange or return. In case of shipping error or damage, it is preferable to document the situation with a photo and send it to customer service to expedite the process. Your satisfaction is our priority, and we are always happy to serve you.